WiseOwl Toys, the educational toy shop based in Worcester, which also has a specialist ”Left-handed” section (Left n Write), has just received a perfect 100% score when it was visited a by an independent secret shopper sent by STABILO, one of Europe’s leading pen manufacturers.
STABILO manufactures a range of writing instruments especially developed to help children learn to write with products for both left and right handers. Learning how to write is still a key skill even in the digital world and remains a core part of the curriculum.
Chris Reynolds from STABILO said “It is important to us that our retail partners have knowledge of the issues and able and willing to advise and help parents – that is why we have another company visit stores secretly so that we can pinpoint areas where we can further support our retailers. We were knocked out by the comments of the secret shopper when they came back from Wise Owl Toys – they scored perfect scores in all areas and the secret shopper summed up with the following words:
”Everything about the shop was excellent, extremely clean and tidy, very well presented without being massively high tech and off putting. A really nice traditional shop with innovative products and outstanding expertise from the owner/salesman. I didn’t feel there was any improvement needed. I almost wish I had a child with writing difficulties so that I could go back to the shop as it was such a nice experience with a real personal touch which is often lost with large stores”.
Mark Stewart of Wise Owl Toys says “We specialise in helping all children with their handwriting, particularly left-handers. We really like the STABILO range of pencils and pens as they have both right and left-handed versions which encourage the correct grip, and a good grip is a basis for good handwriting.”
Commenting on the results of the secret shopper report, Mark commented “We are delighted that we received 100% and such great comments when the secret shopper called. We take pride in our customer service but it is really rewarding to have it noticed and recognised by an independent organisation and one of our major suppliers.”